Support – SOHAN TECH

⚠️ Beware of Counterfeit Parts

Your safety is our highest priority. Please read this important guidance before purchasing or using replacement parts for your devices.

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Counterfeit Power Adapters & Batteries

Some counterfeit and third-party power adapters and batteries may not be designed properly and could result in serious safety issues — including overheating, fire, or electric shock.

Always purchase adapters and batteries from authorised retailers or directly from the manufacturer.
If you need a replacement adapter to charge your device, we recommend getting an official power adapter from the original brand.
For battery replacements, visit a certified service provider who uses genuine components.
If a deal seems too good to be true, it often is — counterfeit parts are commonly sold at suspiciously low prices.

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Non-Genuine Replacement Displays

Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. This includes issues with:

Inaccurate colour reproduction and brightness
Touch sensitivity problems or ghost touches
Flickering screens and backlight bleed
Incompatibility with software-level display features

Screen repairs should be performed by trusted experts who use genuine, certified display panels for your device model.

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Our Commitment to Genuine Products

At SOHAN TECH, every product we sell is 100% authentic and sourced directly from authorised distributors and manufacturers. We do not stock, sell, or recommend counterfeit parts — your safety and satisfaction come first.

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How to Spot a Counterfeit

Price: Genuine parts are rarely heavily discounted — extremely cheap items are often fake.
Packaging: Look for spelling mistakes, blurry logos, or flimsy packaging.
Weight & Build: Genuine adapters are heavier and feel more solid.
Certification marks: Look for official certification labels (BIS, CE, etc.).
Seller: Always buy from authorised dealers or brand-official stores.

🛡️ Warranty & Returns

Every product purchased from SOHAN TECH comes with our standard protection plan.

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1-Year Warranty

All devices come with a full 1-year manufacturer warranty covering hardware defects.

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30-Day Returns

Unsatisfied? Return any product within 30 days of purchase — no questions asked.

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Free Repair Service

Defective products within the warranty period get repaired free of charge.

❓ Frequently Asked Questions

Quick answers to common questions.

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How do I track my order?

Once your order ships, you'll receive an SMS and email with a tracking link. You can also contact us directly for updates.

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How do I initiate a return?

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What payment methods are accepted?

We accept bKash, Nagad, Rocket, all major debit/credit cards, and cash on delivery.

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How do I claim warranty?

Bring your product and purchase receipt to any SOHAN TECH outlet, or contact us to arrange a pickup for warranty service.

Support & Safety

Genuine Parts

Counterfeit Warning

Screen Repair

Contact Us